Local Terms: United Arab Emirates
Payment: We ask that you pay a deposit when you make your booking, and rest of payment locally to the rental station.
Payment
The following forms of payment are generally accepted in UAE:
ACCEPTED: Visa, MasterCard, Diners, AMEX
NOT ACCEPTED: Laser, Maestro, Debit cards, Pre-paid cards
A valid card in the name of the main driver must be presented as guarantee for the rental. Our local car rental partner may reserve an amount of 700 - 2.500 Euro as guarantee, which will be released after the end of the rental period if no damage/theft has occurred.
In the event that you fail to present a valid card or lack of sufficient funds available on the credit card, car rental agent may refuse to release the vehicle. In these instances, no funds paid will be reimbursed.
Driver and Licence Requirements
Minimum age is 22 years. Maximum age is 64 years.
All driving licences which have been issued within the European Community, USA, Canada, GCC countries (Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, UAE), China will be accepted as per regulation of TARS system ( Dubai's Roads and Transport Authority (RTA) has launched an online Transportation Activities Rental System , TARS).
Other countries depend on their licence might require or not International driving licences (IDP).
All other National driving licences must be accompanied by a valid International Drivers Permit in Roman Alphabet.
Drivers must also show their passport or ID on collection as additional proof of identity.
Drivers between 18-21 and 65-70 years old will be charged € 10,00 (incl. TAX) per rental day - paid locally with max charge of 50,00€.
Car types
Reservations are always confirmed for a given Car Group -not for a specific car model- The car on your voucher represents the vehicle for the class (Group) you have booked. We cannot guarantee a specific make or model. Any specific cars mentioned are simply typical examples of the size, specifications and performance applying to that car group.
State/Border Restrictions
Cross border rentals are NOT allowed
Ferry travel:
Is not permitted.
Collection Time
Vehicles will only be held available for up to two hours after the agreed collection time, clients must contact us if they will arrive before or after the registered time on the voucher.
Mileage Allowance policy - Restrictions may apply
The Vehicle is provided with an unlimited mileage only for car groups A2, B1, BA, CA, C, D, D1, D2, DD, J, H, J1, J3A.
Limited Mileage and Extra surcharges (pls see fees below): 250 Km per day included for car goups E1, F, J1A, J2, J2A, J4, K, KA, KK, L, M, N, NA, ND, P, PD, IA, IB
Extra fess per km:
car groups: E1, J1A, J2,J2A,K - 1,3€ per km
car groups: F, J4,KA,KK,PD - 2,6€ per km
car groups: L,M - 3,9€ per km
car groups: N,NA,ND - 6,5€ per km
car groups: P,IA,IB - 13€ per km
Included in your booking cost:
Third Party Liability Insurance
THIRD PARTY INSURANCE (Required by Law): -
Coverage limits:
- Third Party Bodily Injury or death up to 526.315,00€
- Third Party Property Damage 526.315,00€
More information is available locally.
Roadside Assistance
24 hour roadside assistance is provided.
Taxes & Surcharges
Bookings include all local taxes.
Additional Drivers:
First additional driver is free of charge. From the second additional driver onwards an additional charge applies of 9,00€ per day and per driver with max charge of 45,00€. Minimum age restrictions apply.
Fuel Policy:
Same to Same
Fines and Penalties
You are responsible for the cost of any parking fines or other penalties incurred whilst the Vehicle is on rent to you. The supplier will pass the relevant charge on to you plus an administrative processing fee of 12,00 € will be added to the fine.
Important notice for Airport Parking: Upon arrival and after completing the necessary documentation, collecting the keys, and finalizing any remaining tasks, the customer has a 15-minute grace period in the airport parking area. If the customer exceeds this 15-minute time frame, they will be responsible for covering the cost of any additional parking fees. This cost is aprox 8-12 EUR.
Tolls Policy
Tolls are not included in the rates. Salik is the name given to the electronic toll road system in United Arab Emirates, automatically deducting a fee when a toll gate is passed through.
A fixed charge of 2 EUR /gate incl. VAT is applicable for each Salik Passing at the end of the rental.
Out of Hours Charge
All locations operate Monday to Sunday 08:00 - 19:59. Out of hours service after our working hours is available with an extra charge of 30,00 € per service.
Hotel deliveries
Hotel deliveries are available with an additional charge of:
Dubai Hotels - 40€ per service
Sharjah Hotels - 40€ per service
Ajman Hotels - 50€ per service
Umm Al Quwain Hotels - 120€ per service
Al Ain Hotels - 120€ per service
Abu Dhabi Hotels - 120€ per service
Ras Al Khaimah Hotels - 120€ per service
One Way Rentals:
One way rentals are allowed between specific cities and vise versa with an extra charge.
| From | To | Charge |
| Dubai | Sharjah | 50,00 € |
| Dubai | Ajman | 50,00 € |
| Dubai | Al Ain | 250,00 € |
| Dubai | Abu Dhabi | 250,00 € |
| Dubai | Ras Al Khaimah | 250,00 € |
| Dubai | Umm Al Quwain | 250,00 € |
Special Requests
Special Request items are available On Request and if applicable are Subject to Availability and Seasonal Variation, and will be provided by location. Special requests cannot be guaranteed. For most locations a security deposit is generally required.
Baby / Child Seats / Booster Seats: 9,00€/day
Baby, Child and booster seats are available with an extra charge of 9,00€/day with max charge of 45,00€
GPS Navigation System
Not available
Snow Chains
Not available
Roof Racks
Not available
Insurance
The customer understands that all insurance cover is provided by the company supplying the vehicle for rental and not Autounion car rental. Liability for claims in excess of the insurance cover purchased rests with the hirer of the vehicle. Autounion car rental does not provide insurance cover of any kind in relation to the hire of the vehicle and is not liable for damages incurred in the event of an accident.
Excess / Deposit amount
700,00 € for car groups: B1, BA, CA, C, D,J,H
900,00 € for car groups: A2, D1, D2, DD, E1, J1
1400,00 € for car groups: J1A, J2, J2A, J3A, J4
2000,00 € for car groups: K,KA,KK,L
2500,00 € for car groups: M,N,NA,ND,P,PD,IA,IB
The deposit amount will be released to your credit card 30 days after the rental period ends, minus any applicable traffic fines, toll fees, damages.
Collision Damage Waiver (CDW) with excess amount
Is included in the booking cost and reduces the financial liability up to a maximum of: 700,00 € for car groups B1, BA, CA, C, D,J,H - 900,00 € for car groups A2, D1, D2, DD, E1, J1 - 1400,00 € for car groups: J1A, J2, J2A, J3A, J4 - 2000,00 € for car groups K,KA,KK,L - 2500,00 € for car groups: M,N,NA,ND,P,PD,IA,IB
CDW does not provide any coverage concerning damages provoked at the underside part of the vehicle, inside part of the vehicle-saloon, wind shields, mirrors and tires. Basic condition is that the damage is not due to infringement of RoadCirculation Code. The Accident Statement should always be supplemented so that the insurances’ covers will be in effect. In case of car accident and damages police report is mandatory. Without police report the client takes full responsibility.
In case of accident, the client must contact the police and report the incident immediately, and submit a copy of the police report, the rental agreement to the rental location. CDW protection does not apply beyond the rental date agreed with the pickup location. For details of this insurance, please check with the supplier on collection of the Vehicle.
Additional Insurances
FULL DAMAGE WAIVER (FDW)
FDW limits the liability in case of accidents to €0 (Zero) by paying the daily amount of:
For car groups: B1,BA,CA,C - €15,00
For car groups: D,J,H - €20,00
For car groups: D1,D2,DD,E1,J1 - €30,00
For car group: J3A - €50,00
For car groups: J1A,J2,J2A,J4 - €100,00
For car group: F - €150,00
For car groups: K,KA,KK,L,M,N,NA,ND,PD - €300,00
For car groups: P,IA,IB - €500,00
*Note: Always, a valid card in the name of the main driver must be presented as guarantee for the rental.
WHEELS,UNDERSIDE,GLASS (WUG) :
AutoUnion Car rental provides an optional insurance which covers damages to wheels, tires, glasses or damages caused to the underside of the car as far as they were not done intentionally or as a result of negligence or oversight. This is available by paying the daily amount of:
For car groups: B1,BA,CA,C,D,J,H - €30,00
For car groups: A2,D1,D2,DD,E1,J1 - €50,00
For car group: J3A - €70,00
For car groups: J1A,J2,J2A,J4 - €150,00
For car group: F - €200,00
For car groups: K,KA,KK,L,M,N,NA,ND,PD,IB - €500,00
For car groups: P,IA - €700,00
*Note: Always, a valid card in the name of the main driver must be presented as guarantee for the rental
Exceptions in CDW, FDW, WUG:
Charges for any of the damages written below will be charged directly to the client, the most important are the following: Antenna, trays, damage to car lock, loss or damage to keys, windshield wipers, interior of the car, spare key and car jack, hubcap, lights, gas cap, damage to upholstery of a car, damages to the roof, damages caused by roof rack and any luggage on it, extreme dirtiness in the car, personal belongings in a rented car, damage due to negligence, fuel errors, damage to child seats and baby seats, lack of electricity because of forgotten turned on electrical devices, loss of car documents, loss of registration plate. The car rental company, in any case, is not obligated to replace a flat tire or damages in music devices (radio, CD/mp3 player, etc.).
Towing costs are not covered by any insurance.
Autounion car rental will not refund any telephone, taxi or hotel costs.
Autounion car rental or the car rental company will not be held responsible for anyone driving under the influence of alcohol/drugs, causing willful damage, off road driving, driving without care and attention or damages caused by negligence and traffic violations.
The client will accept direct responsibility in respect of such claims.
Any unnoticed accident or damage to the vehicle may be interpreted as negligence. This may result in a charge to the client.
Theft Protection (TP)
Is included in CDW. in the case of theft or fire, the client must contact the police and report the incident immediately, and submit a copy of the police report, the rental agreement and the Vehicles keys to the rental location. Responsibility is non-waiverable in case of theft or damages due to a theft attempt (excess apply). Theft protection does not apply beyond the rental date agreed with the pickup location.
For details of this insurance, please check with the supplier on collection of the Vehicle.
Renter’s Obligation:
The vehicle should be used only by the renter or other additional drivers mentioned on the rental agreement. The vehicle is prohibited to be used, for infringement of provisions of United Arab Emirates Circulation Code, for purposes opposite to United Arab Emirates laws, for towing other vehicles, in order to transport heavy objects or baggage.
Cancellation policy
24 hours prior to arrival no cancellation fee is required, less than 24 hours a cancellation fee equal to the deposit given at the time of reservation/confirmation is required.